Payment and refunds

1. PAYMENT

Payment of the order is made at the time the order is placed, by credit card or debit card only. The Customer agrees that they are responsible for any relevant bank charges or fees applied by their card issuer as a result of Trudon’s processing their credit/debit card payment. Carte Bleue, Visa and MasterCard cards are accepted. The Customer must enter their card number, its expiry date and the CVC.
Trudon has set up a secure payment system for all orders placed on the Website. Payments are made on an external platform - Stripe - which, per its contract with Trudon, is required to use 3D Secure measures.
The Customer must pay the price of the Products (including applicable sales taxes, other taxes, and/or duties), and the associated delivery charges if any.
Following payment confirmation, the Customer may be redirected to a 3D secure page asking them to enter a code in the 3D secure page. Once the transaction has been validated, the customer will be redirected to the Website www.trudon.com, and will see their order confirmation.
If the Customer’s payment cannot be processed for any reason, Trudon will cancel the Customer’s order and the Contract will end immediately. Trudon will inform the Customer of this via email.

2. RETURNS AND REFUNDS

1. Returns 

To return Purchased Product(s), the Customer must notify Trudon within fourteen (14) days, using the following means:
- Trudon has created a Return Form available on the Website. The Customer may complete the form and return it by post to the following address, Trudon, 23 rue d'Anjou, 75008 Paris- The Customer also has the option to send the Return Form to the following email: contact@trudon.com
In either case, the Customer must specify a) the Product(s) they are returning and b) the number listed on their order receipt.

2. Conditions Regarding Returns 

2.1 Timeline Regarding Returns

Timeline Regarding Returns. Purchased Products must be returned within fourteen (14) days from the date on which the Customer or the person, for whom the Customer has purchased the Product, has notified Trudon of their decision to return the Product(s).

2.2 General Conditions of Returns

Purchased Product(s) must be returned in their original condition, unaltered, unused, undamaged, with their original packaging and with original tags and labels attached along with all related documents (i.e., instruction label(s), booklet(s), and Product certificates).

2.3 Compliance with Conditions of Returns (All Products) 

Trudon will not issue any refund for purchased Product(s) if the Product(s) returned by the Customer do not comply with the conditions set forth in 6.2.2.

2.4 Miscellaneous 

Trudon will not issue any refund for Product(s) that were purchased from a marketplace other than the Website.

2.5 Non-Compliance with Conditions of Returns 

If a returned Product does not meet the conditions for its return, as described in 6.2.2 above, Trudon will send the Product back to the address indicated by the Customer in the return form, or if such address is not valid, to the address communicated by the Customer when they placed the order. This return will occur within thirty (30) days from the date Trudon informed the Customer of the rejection of the returned Products, unless a force majeure event, an event beyond Trudon’s reasonable control, or any unforeseeable circumstance occurs.

2.6 Return Costs 

Return postage costs will be borne by Trudon, which will send the courier label to the Customer before the order is sent back for exchange or return. The Customer must then drop the parcel off at the corresponding collection point of their choice. Trudon will then reimburse the Customer for the return costs within 30 days of the receipt of the Product.

3. Order Refunds 

Trudon will refund the returned products, as well as the delivery costs by crediting the credit or debit card used for payment. In the event of a partial return of the products, Trudon will not refund the delivery costs insofar as the Customer benefited from the delivery service for the products kept. The refund will be issued within a maximum of fourteen (14) days as from (i) the return of the products or (ii) the date on which the Customer provided proof of the shipment of the products (the date of whichever takes place first will be retained). Please note that Trudon may reduce your refund to reflect any diminished value of the Products resulting from your handling of the Products other than what is necessary to establish the nature, characteristics and functioning of the Products.